How do I organize my conversations in Darwin?

Keep track of your conversations with customers right from the WhatsApp agent panel. Here we'll show you how to sort and organize them based on their status.

Step 1: Go to WhatsApp Agent

From your Darwin panel's home screen, click the WhatsApp icon (the one with the logo inside the circle) to enter the agent panel.

Step 2: Switch to columns view

Once you're in the panel, find the button with the 4 small squares icon () at the top. When you click it, you'll switch from the list view to the columns view.
This lets you see conversations grouped by their status:

• Attending to Customer

• Needs Action

• Completed

Step 3: Change the state of each conversation

Darwin will automatically organize the conversations based on the rules you've set up.
But you can also update the status manually:

1. Click on the conversation you want to move.

2. Click on the three vertical dots icon next to the customer's name.

3. Choose the status you want to set:

   • In progress

   • Needs action

   • Done

This helps you prioritize which conversations need your attention, which ones you're already handling, and which you can close.

Your inbox organized, your attention more effective

This panel helps you easily and visually manage all your messages, so you stay focused on what matters most.

Got more questions?

Write to us directly from the purple button in the lower right corner of the panel.
We're here to help you!